Job Purpose: The purpose of this role is to support SBM Bancassurance operations by ensuring accurate client onboarding, insurance policy processing, premium receipting, and secure data migration across systems. Reporting to the Head of Bancassurance, the role holder will execute day-to-day operational tasks efficiently and in line with Service Level Agreements (SLAs), underwriting standards, and
Job Responsibilities Financial Develop and execute business strategies that ensure the sustainable growth of the Business from sales, operational and customer experience perspectives. Drive and steer the Business financial performance i.e., Income statement/P&L and Balance Sheet. Oversee all operations, service, administrative, finance and business development functions of the Business. Enhance th
KEY PRIMARY RESPONSIBILITIES Product Development and Innovation: Co-design inclusive insurance products addressing climate, health, and livelihood risks. Translate client insights, field feedback, and behavioral data into product features and training content. Collaborate with actuarial, data, and operations teams to ensure product viability and rollout readiness. Channel Enablement and Training :
About the position This position is responsible for ensuring that non – motor claims settlements are timely and professionally concluded whilst ensuring compliance with the Company claims management philosophy as well as the claims procedures manual. Main Duties and Responsibilities: Prepare initial claim letter and mail to customer, along with requisite information request list and appropriate fo
We are seeking to recruit a proactive and driven Actuarial Assistant to join our team. The Assistant will support departmental initiatives and day-to-day operations, as they gain hands-on experience and receive mentorship and guidance from our experienced professionals. Key Duties and Responsibilities: Support in a range of technical assignments. Assist in preparation of client reports and present
Job Description Client Relationship Management & Engagement Serve as the primary contact for key accounts, building strong, long-term relationships. Conduct regular client interactions including scheme reviews, engagement events, and feedback sessions. In liaison with the wellness teams, drive client engagement through wellness programs & health talks Implement real-time feedback systems at key to
KEY TASKS, DUTIES AND RESPONSIBILITIES Support product development by leveraging data to design and enhance customer-focused insurance solutions. Conduct customer retention and policy conversion analysis to assess the effectiveness of sales and distribution channels. Perform market intelligence research and analyze industry data to evaluate product relevance and competitiveness. Contribute to stra
Purpose for the Job The position holder will handle allocated clients' claims, the insurance claim process for all general insurance claims in motor, property, liability and work injury claims at both retail and corporate lines. Duties and Responsiblities Claims Advisory and Advocacy Reviewing and analyzing client claims, applications and adjustments and determining whether a client is covered und
Purpose for the Job The Business Development Manager will be responsible for generating new business, growing the client portfolio, and retaining existing clients to drive revenue growth and support the company’s strategic objectives. Duties and Responsiblities Develop and implement business growth strategies to drive revenue expansion. Identify, target, and build relationships with existing and p
Purpose for the Job To retain the Retail & SME portfolio by delivering seamless, high-quality service aligned with the division’s strategy. Drive organic growth across all Retail Insurance lines including Motor, Medical, Life, Pensions, SME, General Insurance, and Home Insurance by leveraging available digital solutions and other distribution channels, in line with the Retail & SME budget. Duties
Job Ref. No: JLIL 404 Role Purpose The role holder will be responsible for driving policy persistency through proactive client engagement, effective followup on outstanding premiums and implementation of structured retention strategies. The role focuses on managing policies at risk of lapsing, reinstating lapsed policies and influencing customer decisions through timely, solution-oriented interact
Job Description As a Relationship Manager, you will play a pivotal role in driving client satisfaction, fostering long-term partnerships, and achieving sales excellence. Key responsibilities: Developing and maintaining relationships with individual and corporate clients. Identifying client needs and recommending suitable insurance solutions. Staying updated on industry trends to provide expert adv