About this role
Roles & Responsibilities
- Process customer transactions: Accurately and efficiently handle customer deposits, withdrawals, transfers, and other banking transactions while adhering to bank policies and procedures.
- Process in-house cheques: Verify and process in-house cheques to ensure legitimate, accurate, and timely payments.
- Receive outward cheques, VAT and PAYE payments: Accept and validate cheque and tax-related payments, ensuring correct documentation and processing.
- Process Card Payments: Handle transactions and services related to prepaid, multi-currency, and Narada cards while maintaining transaction security.
- Carry out daily call backs and filing; Conduct transaction verification callbacks and maintain organized records to support compliance and operational controls.
- Cross- sell the Bank’s products: Identify customer needs and promote suitable banking products and services to enhance customer value and business growth.
- Handle customer enquiries: Provide prompt, professional assistance and resolve customer questions, concerns, and service requests.
- Balance Cash Daily and Manage Cash Limits: Reconcile till cash against system records daily and ensure compliance with approved cash holding limits