Role Description

We are seeking a professional, customer-focused, and detail-oriented Billing Officer to join our team. The Billing Officer will play an important role in ensuring that patients have a seamless experience from entry to exit by providing accurate information on services, pricing, and invoicing, while efficiently managing cash and insurance payments.

Key Responsibilities

Provide patients with accurate and clear information regarding services, pricing, payments, and billing procedures.
Prepare and process accurate patient bills for diagnostic imaging services.
Ensure all services provided are correctly captured and billed.
Verify patient details, requested services, applicable charges and payment requirements before billing.
Receive and accurately process cash, card, mobile money, insurance, and other approved payments.
Process insurance payments and ensure required documentation is complete and accurate.
Issue accurate receipts and maintain proper payment documentation.
Respond professionally and promptly to patient billing and payment queries.
Assist with daily billing and payment reconciliations.
Identify and escalate billing errors, missing charges, payment discrepancies, and other issues.
Maintain accurate billing and payment records and ensure confidentiality of patient and financial information.
Provide a professional and courteous experience to patients throughout the billing process.
Adhere to Sonar Imaging Centre’s billing procedures, financial controls, and service standards.

Qualifications & Experience

Diploma in Health Records, or an equivalent qualification.
CPA Part II or equivalent accounting qualification is an added advantage.
Minimum 2 years’ experience in a similar role within a healthcare environment.
Basic understanding of billing, financial transactions, and payment reconciliation.

Key Skills

Billing Officer

About this role