Branch Manager

KEY RESPONSILITIES

• Oversee all day-to-day supermarket operations to ensure efficiency and profitability.
• Drive sales performance, monitor and implement strategies to grow revenue.
• Ensure excellent customer service standards across the branch.
• Manage and supervise staff, including scheduling, training, and performance management.
• Maintain high standards of merchandising, inventory control, and stock availability.
• Ensure compliance with company policies, health & safety regulations, and food safety standards.
• Prepare regular operational reports and communicate branch performance to senior management.
• Resolve customer complaints and operational challenges promptly and professionally.

REQUIREMENTS

QUALIFICATIONS

• Diploma or Degree in Business
• Administration, Business Management, Retail Management, Supply Chain, or a related field.
• 2-5 years of experience in retail management (supermarket experience is highly preferred).
• Proven track record in sales management, customer service, and store operations.
• Strong leadership and people-management skills (team supervision, coaching, conflict resolution).
• Excellent communication skills, both written and verbal.
• Inventory and stock management knowledge (including shrinkage control).
• Ability to analyze sales trends, set targets, and manage budgets.
• Problem-solving and decision-making abilities in a fast-paced environment.
• Strong organizational and time-management skills.