Call Center and Customer Support Trainer

Qualifications:

• Diploma/degree in Communications, Business, Public Relations, or a related field.
• 3+ years of experience in customer support, call center operations, or quality assurance.
• Expert knowledge of customer service principles, techniques, and KPIs. In-depth understanding of CRM software, ticketing systems, and telephony systems.
• Excellent communication, interpersonal, and problem-solving skills. Strong soft skills and ability to manage difficult conversations.