About this role
Qualifications:
- Bachelor's degree in Business Administration, Healthcare Management, or related field
- Minimum 5 years of experience in centre / branch operations, preferably in healthcare or fertility services
- Strong leadership, people management and customer service skills
- Excellent communication and interpersonal skills
- Proficiency in MS Office and reporting tools
- Knowledge of IVF / fertility services is an added advantage
Key Responsibilities:
- Oversee day-to-day operations of the centre to ensure efficiency and quality care
- Lead, motivate and manage the centre team to achieve targets
- Ensure exceptional patient experience and satisfaction
- Monitor performance, generate reports
- and ensure targets are met
- Manage centre budgets, expenses andresource allocation
- Ensure compliance with regulatory, clinical and safety standards
Skills
CommunicationCustomer ServiceExcelLeadership