About this role
KEY RESPONSIBILITIES
- Lead company-wide collections & recovery strategy across all branches
- Drive PAR reduction across all loan products
- Lead field tracing, skip tracing & customer visits
- Oversee repossession of logbook & boda boda assets
- Analyze delinquency trends & recommend corrective action
- Coordinate with auctioneers, legal teams & investigators
- Recruit, train & manage collections teams
- Set KPIs and enforce branch accountability