About this role
Job Description
Duties and Responsibilities
- Formulation and implementation of strategic measures to improve billing efficiency, revenue collection and debt management.
- Enhancing efficient customer management;
- Ensuring company brand and visibility;
- Ensuring proper stakeholder engagement programs;
- Developing strategies to optimize the operations of the metering sections;
- Developing and implementing strategies for reducing commercial NRW.
- Developing and implementing strategies for increasing the company revenues base.
- Ensuring that strategies that enhance speedy and efficient collection of revenue due to the company are developed.
- Monitoring implementation of strategies to increase revenue growth and guiding on the implementation on the same.
- Following up on major government institutions debts;
- Engaging strategic public and private partners through writing and presenting proposals for viable commercial projects.
- Ensuring prompt resolution of customer complaints;
- Formulating and implementing communication strategy;
- Formulating and implementing a customer care strategy;
- Coordinating and organizing protocol functions and other events of the Company;
- Facilitating the development and dissemination of Information, Education, Communication (IEC) materials;
- Ensuring effective implementation of CSR activities;
- Coordinating implementation of Pro-poor initiatives.
Person Specifications
For appointment to this grade, an officer must have:
- Master’s degree in business administration, Mass Communication, Marketing, Public Relations or its equivalent.
- Bachelor’s degree in business administration, Mass Communication, Marketing, Public Relations or its equivalent.
- At least twelve (12) years of experience, five (5) of which should have been in a managerial role;
- Certificate of Leadership Course lasting not less than four (4) weeks from a recognized Institution.
- Membership to a professional body where applicable and in good standing.
Skills
CommunicationLeadershipMarketing