Claims Handler

Job Duties:

• Manage claim files from initial notification through to closure, ensuring accuracy and completeness.
• Develop and implement strategies to improve claims handling efficiency and customer satisfaction.
•  Understand the assigned job together with any other requirements as requested by the client and guided by internal work instructions.
• Establishing contacts with Insured/insurers/consignee and brokers to achieve prompt survey attendance/site visits and timely conclusion of claims.
• Organize and oversee joint surveys to ensure accuracy, thoroughness and timely completion of on-site investigations and damage surveys for claims
• Lead, train, and mentor a team of cargo surveyors, ensuring high performance and adherence to company standards.
• Conduct thorough assessments, gather evidence, interview witnesses, and determine coverage and liable party.
• Coordinate claim surveys for clients in collaboration with our regional network of seasoned surveyors
• Providing reports to clients in standard format and in accordance with corporate quality programs, policies and procedures within agreed timescales.
• Interpret policy wordings and applicable maritime laws, the facts of loss in conjunction with field surveyors’ feedback in order to establish best claims handling approach and make sound coverage decisions
• Use sound communication skills to successfully negotiate recoveries with third parties whilst maintaining accurate account of salvage activity
• Develop individual performance metrics and drive commitment to and maintenance of outstanding performance.
• Actively contribute towards achievement of company business objectives.
• Always comply to applicable safety rules and operational procedures
• Network, identify, explore and facilitate opportunities for business growth

Job Requirement:

• Minimum of a Degree in any technical field with three (3) years progressive experience preferable in either Engineering, Claims Handling, Logistics, Insurance as well Marine Cargo Inspection.
• Thorough, observant and attentive to detail.
• Methodical, with an investigative approach to gathering information.
• Excellent communicators, both verbally and in writing with good command of English
• Good time managers, negotiators, tactful, assertive and persuasive
• Able to develop strong relationships both internally and externally is imperative