Role Overview We are seeking a proactive and detail-oriented Freelance Operations Specialist to join our team. The role involves supporting daily operations, resolving escalations, and providing assistance to account managers to ensure smooth client servicing and issue resolution. Key Responsibilities Manage the end-to-end visa onboarding process, ensuring all required documentation is collected and client applications are processed within the defined timelines. Coordinate with internal departments to ensure smooth execution of operational tasks and resolution of support tickets. Monitor application progress and proactively address delays or issues in the onboarding process. Track and manage client escalations, ensuring they are resolved professionally and within the defined timelines. Document operational processes and identify areas for workflow improvements to enhance efficiency. Identify and engage potential clients through outbound calls, emails, and networking. Present and explain the company’s services to prospective clients and address their queries effectively. Manage incoming sales and support calls, providing assistance and addressing client inquiries in a timely and professional manner. Requirements Proven experience in customer service, operations, or support functions (preferably in a fast-paced environment). Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to multitask, prioritize, and manage time effectively. Proficiency with MS Office, CRM tools, or ticketing systems is an advantage.