About this role
Key Requirements Qualifications: Diploma/Degree in Travel & Tourism, Aviation Management, Business Administration, or related field IATA qualifications are an added advantage: IATA Foundation in Travel & Tourism Passenger Fares & Ticketing Customer Service/Passenger Handling Experience: Minimum 3 years' experience in an airline call centre, travel agency, or aviation customer service environment Experience with GDS systems (Amadeus/Galileo / Sabre / Zenith) is required Call center sales experience preferred Skills & Competencies: Strong knowledge of reservations, ticketing, reissuance & refunds Ability to handle flight disruptions (delays, cancellations, rebooking) Excellent communication and customer handling skills High attention to detail and ability to work under pressure Language: Fluent in English and Swahili (mandatory) Additional languages are an added advantage