Customer Service Executive

RESPONSIBILITIES

• Answer incoming calls and respond to customer inquiries promptly and professionally
• Make outbound calls for follow-ups, confirmations, or service-related communication
• Resolve customer complaints and escalate complex issues where necessary
• Adhere to call center scripts, policies, and service standards
• Maintain high levels of customer 
• Excellent verbal communication skills
• Good listening and problem-solving abilities
• Basic computer skills and ability to use call center systems
• Ability to work under pressure and meet targets
• Prior call center or customer service experience is an added advantage satisfaction and call quality