Duration : 6 months (Renewable) Key Responsibilities Provide first-level troubleshooting and remote technical support. Manage customer tickets from acknowledgment to closure, ensuring SLA compliance. Handle customer communications on fault resolution, service inquiries, and network changes. Proactively monitor services and notify customers of issues. Liaise with internal teams for timely updates and accurate ticket information. Prepare scheduled and ad-hoc reports for stakeholders. Maintain customer contact databases and manage communication during major faults. Requirements Diploma or Bachelor’s degree in Computer Science, Telecommunications, or Electrical/Electronic Engineering. Certifications in IP Networking (CCNA, CCNP, Junos) or Cloud/Cybersecurity (Microsoft, Amazon, etc.). Minimum 6 months of experience resolving Layer 1–3 network issues. Experience in the telecommunications industry handling customer and service-related issues. Strong understanding of Routing and Switching protocols and current technological trends. Excellent written and verbal communication skills. Proven ability to troubleshoot and resolve network connectivity problems.