Distribution Supervisor

Role Purpose:

This position will be responsible for ensuring efficiency in sales operations through overseeing and optimization of Distribution Operations and ensuring all products ordered by the customers are delivered efficiently on time, in full and error free while optimizing the use of company vehicles and hired transport in delivery.

Key Duties and Responsibilities:

Customer Relationship Management

• Work closely with the sales team on customer requirements and coordinate the operation team on product availability.
• Coordinate with Customer Service Rep. & Sales Team on customer orders for delivery schedules and timely delivery.
• Review and approve customer orders, plan and accomplish delivery of customers’ orders effectively within set timelines, in liaison with Customer Service Executive and Sales Representatives.
• Coordinating logistics for market returns from trade to enhance good trade relations while preventing undue loss to the company.
• Coordinating customer orders for special products and cross-border shipments, ensuring flow of information and goods.
• Public relations/ customer service; attending to enquiries, sales and complaints from walk-in customers at the plant
• Overall process ownership for Proof of Delivery (POD) to prevent loss of revenue.

Fleet Management

• Ensure timely and effective maintenance of company trucks to minimum their downtime /& minimize distribution disruption.
• Enforce adherence to the maintenance schedules and trucks roadworthy by third party transporters – maintain  close relations with hired transporters
• Manage the availability of both company and hired vehicles to meet the delivery requirements for all customer orders.
• Implement and achieve agreed performance targets  and efficiencies for both company and hired fleet – Truck capacity utilization, fuel consumption, repair and maintenance

Logistic Management

• Develop and implement distribution strategies to optimize the flow of goods and manage the distribution costs.
• Coordinate logistics for interplant transfer and stock allocation daily to ensure balance in stock availability for both UL plants
• Availing trucks and planning for by-products logistics in liaison with Warehouse team – Ensure Mill operations are not interrupted due to filled up byproduct store.

Compliance

• Ensuring compliance with County Distribution Licenses in ALL the County Governments that fall within the scope of delivery
• Work closely with the operations team to ensure all the products being distributed meet statutory requirements  and regulatory requirement – product and permit compliance.
• Enforce road discipline and adherence to the rules by the distribution assistant.
• Ensure all distribution trucks are road work  and inspection and insurance compliant.

People Management & Employee Capacity Building

• Develop, motivate and direct staff in the department for excellent delivery service
• Conducting monthly Distribution Team performance reviews.
• Offer Coaching and mentoring to develop employees.
• Regularly conduct face to face sessions and ensure timely closure of action identified.
• Prepare and implement employee personal development plans in liaison with the HRBP.
• Train and review employees  skill levels and timely address skill gaps through TWI

Job Requirements

• Bachelor’s degree in business-related discipline, supply chain management, Logistics Management, Procurement or Related Field.
• Minimum five (5) years’ experience in Warehouse, fleet operations and logistics management with at least (3 years supervisory/ managerial level.
• Computer proficiency especially with Microsoft Excel.
• Good presentation skills, administrative writing and reporting skills
• Strong working knowledge of warehouse operations, Logistic and Distribution Management.
• Experience in working with ERP is an added advantage.

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