About this role
Responsibilities
- Oversee daily operations of the Food and Beverage Department to ensure efficient, high-quality service.
- Supervise food and beverage production and service in line with company quality standards.
- Ensure exceptional customer service and promptly resolve guest feedback or complaints.
- Maintain strict standards of food safety, hygiene, and kitchen sanitation.
- Manage department budgets, inventory, and cost- control measures to maximize profitability and reduce waste.
- Recruit, train, schedule, and evaluate the performance of the service staff.
- Collaborate with the Executive Chef on menu planning, promotions, and special events. • Prepare periodic operational reports and recommend performance improvements to management.
Requirements
- Degree or Diploma in Hospitality Management, Food and Beverage Management, or a related field.
- 1 to 2 years of experience in food and beverage management or a senior supervisory role.
- Strong knowledge of food hygiene regulations, hazard controls, and kitchen safety.
- Practical understanding of inventory tracking, budgeting, and cost control.
- Excellent leadership, team coordination, and staff scheduling abilities.
- Outstanding communication, conflict-resolution, and customer service skills. Flexibility to work shifts, evenings, weekends, and public holidays.
Skills
CommunicationCustomer ServiceExcelLeadership