About this role
Salary:
- Ksh 20k (Entry level)
Experience & Competencies
- Entry-Level Focus: Open to Fresh Graduates or candidates with up to 2 years of experience in food manufacturing, hospitality hygiene, quality assurance, or auditing environments.
- Commercial Mindset:Must exhibit a strong sales-driven attitudewith the capability to identify commercial opportunities, upsell products, and cross-sell solutions during routine customer interactions.
Academic Qualifications & Certifications
- Degree: Bachelor’s Degree in Food Science, Food Technology, Microbiology, or a closely related scientific discipline.
- Certifications: Formally certified in HazardAnalysis Critical ControlPoint (HACCP) principles.
- Training: Comprehensive and verified Food Safety training(e.g., ISO 22000,FSSC 22000, or equivalent global standards).
Key Responsibilities
Technical Training & Product Application [1]
- Application Training: Educate customer staff on correctchemical applications and accurate solution dilution/constitution methods.
- Safety & PPE Guidance: Conduct mandatory trainingon chemical safety,hazard awareness, and the correct utilization of Personal Protective Equipment (PPE).
- Competency Verification: Assess and log trainee knowledgeto ensure practical compliance on the shop floor.
Audit Execution & Reporting
- Schedule Adherence: Execute site audits strictly according to established schedules, ensuring zero missed dates or timing windows.
- Unbiased Auditing: Record factual fieldobservations honestly, objectively, and backed by evidence, resisting any external bias.
- Report Management: Generate and distribute comprehensive audit reportswithin tight timelines (e.g., 24–48 hours post-visit).
- CAPA Follow-up: Track, follow up on, and formally close out all identified major and minor corrective actions with the client. [1]
Sales Activities & Account Value Growth
- Pipeline Generation: Actively pitch and introduce new Hychem Hygieneand Healthcare Solutions Ltd. product lines, specialized cleaning tools, or dispensing equipment to existing clients based on audit needs.
- Competitor Infiltration Defense: Audit stock rooms to ensure 100% exclusivity; instantly challenge competitive product presence and pitch the equivalent Hychem Hygiene and Healthcare Solutions Ltd. solution to win back account share.
- Target Achievement: Meet or exceeddesignated field salestargets through account retention, consumption monitoring, and organic upselling. [1]
Compliance &Documentation
- Audit Readiness: Audit customer documentation to ensure current Safety Data Sheets (SDS) and TechnicalData Sheets (TDS) are printed,filed, and easilyaccessible for internal or external auditors.
- Regulatory Enforcement: Enforce local and international food safety standards and cleaning hygiene compliance without compromise.
Key Performance Indicators(KPIs)
- Sales Growth& Exclusivity: Percentage increase in accountrevenue
- Audit Schedule Compliance: 100% adherence to planned audit dates and timelines.
- Reporting Turnaround: Audit reports delivered to stakeholders withinthe agreed-upon 24–48 hour window.
- On-Site Documentation: 100% of assignedclient sites maintaining accessible, up-to-date SDS/TDS binders.
- Action ClosureRate: Percentage of major and minor non-conformances successfully closed within deadlines.
Skills
DataSales