About this role
REQUIREMENTS:
As a Hotel Front Office Receptionist, you will:
- Welcome guests warmly and professionally, ensuring a smooth and memorable arrival, stay and departure experience.
- Manage check-ins, check-outs, room allocations, reservations, guest profiles, billing, payments and key control accurately.
- Coordinate with Reservations, Housekeeping and other departments to ensure rooms, arrivals, special requests and guest services are well prepared.
- Handle guest enquiries, requests, complaints, telephone calls and messages promptly and professionally, escalating issues where necessary.
- Provide guests with information on hotel facilities, dining, spa, excursions and activities while identifying opportunities to upsell and cross-sell.
- Coordinate luggage, wake-up calls, excursions, leisure activities and other guest requests with the relevant departments.
- Maintain accurate Front Office records, shift handovers, reports, cash floats and operational controls, reporting discrepancies or faults promptly.
- Maintain a clean, organised and welcoming reception area while consistently upholding the hotel's service standards.
Qualifications:
- Diploma or Degree in Hotel Management, Hospitality, Tourism or a related field is preferred.
- Previous hotel Front Office or Guest Services experience is an advantage.
- Flexibility to work shifts, weekends and public holidays.