About this role
Job Purpose
- To supervise the day-to-day housekeeping operations by ensuring guest rooms, public areas and back-of-house areas are maintained to the highest standards of cleanliness, hygiene and presentation, while promoting exceptional guest satisfaction and operational efficiency.
Key Duties and Responsibilities
- Supervise housekeeping staff and allocate daily cleaning assignments.
- Inspect guest rooms, public areas and back-of-house areas to ensure compliance with cleanliness and quality standards.
- Coordinate room cleaning schedules to ensure timely availability of rooms for arriving guests.
- Monitor housekeeping supplies and requisition materials as required.
- Ensure adherence to housekeeping standard operating procedures and health and safety regulations.
- Train, coach and evaluate housekeeping staff to maintain service excellence.
- Handle guest requests and housekeeping-related complaints promptly and professionally.
- Coordinate with the Front Office on room status and guest requirements.
- Monitor the proper use and maintenance of housekeeping equipment and supplies.
- Conduct routine inspections and prepare housekeeping reports.
- Ensure lost and found items are properly recorded and managed.
- Promote efficient use of cleaning materials to minimize wastage.
- Perform any other duties as may be assigned by the Executive Housekeeper.
Key Performance Indicators (KPIs)
- Guest satisfaction ratings on room cleanliness.
- Room inspection compliance scores.
- Timeliness of room readiness.
- Number of housekeeping-related guest complaints.
- Staff productivity levels.
- Compliance with housekeeping SOPs.
- Inventory control of housekeeping supplies.
- Cleanliness audit scores.
- Reduction in wastage of housekeeping materials.
- Timely completion of daily housekeeping schedules.
Education, Skills and Experience
Must have:
- Diploma in Hospitality Management, Housekeeping Management or a related field from a recognized institution. Bachelor’s Degree will be an added advantage.
- Minimum of three (3) years' relevant housekeeping experience, preferably in the hospitality industry, with at least one (1) year in a supervisory role.
- Sound knowledge of housekeeping operations, cleaning standards, inventory management and health and safety practices.
Skills
Excel