About this role
Job Purpose
- To clean, press, fold and distribute guest laundry, staff uniforms and hotel linen while ensuring high standards of cleanliness, quality and timely service.
Key Duties and Responsibilities
- Sort linen, uniforms and guest laundry according to fabric type and washing requirements.
- Operate washing, drying, ironing and folding equipment safely and efficiently.
- Inspect linen and garments for stains, damage and cleanliness before and after laundering.
- Fold, package and distribute clean laundry to designated departments.
- Handle guest laundry in accordance with established service standards.
- Maintain cleanliness and organization of the laundry area.
- Report faulty laundry equipment to the Laundry Supervisor.
- Monitor laundry supplies and report shortages.
- Follow health, safety and infection prevention procedures.
- Handle laundry items with care to minimize damage and loss.
- Perform any other duties as may be assigned by the Laundry Supervisor.
Key Performance Indicators (KPIs)
- Laundry turnaround time.
- Quality of laundered items.
- Number of damaged or lost items.
- Compliance with laundry procedures.
- Productivity levels.
- Cleanliness of the laundry area.
- Proper use of laundry equipment.
- Guest satisfaction with laundry services.
Education, Skills and Experience
Must have:
- Certificate in Housekeeping & Laundry Operations or a related field from a recognized institution. Diploma will be an added advantage.
- Minimum of two (2) years' relevant experience in laundry operations, preferably in the hospitality industry.
- Knowledge of fabric care, stain removal and commercial laundry equipment.