About this role
Job Purpose
- To supervise laundry operations by ensuring efficient cleaning, pressing, handling and distribution of linen, uniforms and guest laundry while maintaining quality standards, inventory control and operational efficiency.
Key Duties and Responsibilities
- Supervise daily laundry operations and assign duties to laundry attendants.
- Ensure proper washing, drying, ironing, folding and distribution of linen and uniforms.
- Inspect laundered items to ensure quality standards are achieved.
- Monitor linen inventory and recommend replacement where necessary.
- Ensure laundry equipment is properly maintained and serviced.
- Coordinate with Housekeeping and other departments on linen requirements.
- Monitor usage of detergents, chemicals and other laundry supplies.
- Ensure compliance with laundry hygiene and occupational safety standards.
- Maintain accurate laundry records and reports.
- Handle guest laundry requests and ensure timely delivery.
- Train and supervise laundry staff.
- Perform any other duties as may be assigned by the Executive Housekeeper.
Key Performance Indicators (KPIs)
- Laundry turnaround time.
- Linen quality inspection scores.
- Linen loss percentage.
- Guest satisfaction with laundry services.
- Laundry equipment uptime.
- Compliance with laundry SOPs.
- Inventory accuracy.
- Staff productivity.
- Reduction in chemical and water wastage.
- Timely completion of laundry schedules.
Education, Skills and Experience
Must have:
- Diploma or Certificate in Hospitality Management, Housekeeping & Laundry Operations or a related field from a recognized institution.
- Minimum of three (3) years' relevant experience in laundry operations, preferably in the hospitality industry, with at least one (1) year in a supervisory role.
- Sound knowledge of commercial laundry operations, linen management and fabric care.