Lay Patient Navigator

Job Duties and Responsibilities Coordinate care for patients who are managed by multi-disciplinary teams to ensure actions are swiftly implemented Guide patients to and between different service points to reduce confusion and time wasted getting lost Monitor registration and waiting areas for congestion, provide patients with realistic wait-time expectations using the structured data available Serve as sources of real-time feedback to departmental heads and Quality Management before they require formal written complaints. Collect patient feedback across the institution Applicants Qualifications, Experience, Competencies and Attributes Diploma or Degree in Business Administration or equivalent Discretion and sound judgment when handling sensitive conversations or escalating complaints Problem solving & Innovative approach to challenges Application Deadline July 8th, 2026