Night Auditor

Job Purpose

• To oversee Front Office operations during the night shift by reconciling daily financial transactions, preparing end-of-day reports, ensuring accurate guest billing, monitoring hotel security, and providing exceptional guest service while maintaining operational continuity.

Key Duties and Responsibilities

• Perform end-of-day financial reconciliation and night audit procedures.
• Verify guest accounts, room charges, payments and billing accuracy.
• Balance daily revenue from Front Office, restaurant, bar, spa and other revenue centres.
• Generate daily financial and operational reports for management.
• Prepare shift summaries and handover reports.
• Process late-night guest arrivals and departures.
• Respond to guest enquiries and resolve issues during the night shift.
• Monitor the security of the property and report any incidents.
• Coordinate with Security and Housekeeping to ensure guest safety and operational continuity.
• Ensure compliance with Front Office financial procedures and internal controls.
• Monitor occupancy levels and prepare room status reports.
• Maintain accurate records of night transactions and audit documentation.
• Perform system backups and ensure data integrity where applicable.
• Perform any other duties as may be assigned by the Front Office Manager.

Key Performance Indicators (KPIs)

• Accuracy of night audit reports.
• Accuracy of daily financial reconciliations.
• Timeliness of end-of-day reporting.
• Billing accuracy.
• Number of unresolved audit discrepancies.
• Guest satisfaction during the night shift.
• Compliance with financial controls and audit procedures.
• Timeliness of report submission.
• Security incidents reported and resolved.
• Accuracy of occupancy and revenue reports.

Education, Skills and Experience

Must have:

• Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Accounting, Finance, or a related field from a recognized institution.
• Minimum of three (3) years' relevant experience in Front Office operations or night auditing, preferably in the hospitality industry.
• Experience using Property Management Systems (PMS) and Point of Sale (POS) systems.
• Proficiency in Microsoft Office applications, particularly Microsoft Excel.

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