Operation Controller

Reporting to: Operations Manager

Key Responsibilities

• Coordinate daily vehicle movements, driver assignments and scheduled trips.
• Monitor vehicles using GPS/vehicle tracking systems and follow up on route deviations, delays and other operational issues.
• Coordinate with drivers, clients, mechanics and other departments to ensure smooth operations.
• Monitor fuel consumption, mileage and vehicle utilization and report discrepancies.
• Handle and promptly escalate breakdowns, accidents, delays and emergencies.
• Maintain accurate control-room records and prepare daily operational reports.
• Ensure compliance with company procedures and operational standards.

Minimum Qualifications & Requirements

• Diploma in Transport Management, Fleet Management, Business Administration or a related field.
• At least 5 years experience in a busy control room, transport operations, fleet management or a similar environment.
• Experience in the transport industry is highly desirable.
• Experience with GPS/vehicle tracking and fleet management systems.
• Good Microsoft Office/Excel skills.
• High level of integrity, accountability and professionalism.
• Strong communication, analytical, decision-making and problem-solving skills.
• Ability to work under pressure, multitask and meet tight deadlines.
• Self-motivated, dependable and a good team player.
• Willingness to work shifts, weekends and public holidays where required.