Pension Officer - Administration

Job Summary

• The jobholder will be responsible for maintaining pension records, processing and reviewing member benefits, verifying pension documentation, and supporting trust fund administration in line with approved policies and procedures.

Duties & Responsibilities:

• Support the administration of the Scheme in line with the Trust Deed and Rules, policies, and applicable regulations.
• Maintain accurate pension, contribution, and member records, including post-retirement medical records.
• Process and review pension benefits for retiring members, pensioners, dependents, and beneficiaries.
• Verify and certify pension calculations, payroll changes, benefit payments, and related documentation.
• Support management and administration of trust funds for minors and beneficiaries in line with approved guidelines and legal requirements.
• Reconcile pension records, contributions, and membership data in liaison with relevant departments and service providers.
• Ensure timely processing and payment of pension and related benefits.
• Provide pension information, guidance, and support to members, pensioners, and dependents.
• Maintain proper filing, archiving, and safe custody of pension records and documents.
• Support compliance with statutory, regulatory, and internal control requirements.
• Assist in coordination of member engagement activities including Member education and Annual General Meetings (AGMs).

Person Specifications

For appointment to this job, the candidate must have:

• Bachelor’s Degree in Actuarial Science, Economics, Finance, Management, Business Administration, or a related field.
• Minimum of four (4) years’ work experience in pension administration.
• Proficiency in ICT applications.
• Professional training in pensions or retirement benefits administration, including the Trustee Development Programme Kenya (TDPK), will be an added advantage.
• Accounting qualifications will be an added advantage.

Key Competencies

• Strong analytical and problem-solving skills.
• High attention to detail and accuracy.
• Good interpersonal and communication skills.
• Customer-focused and responsive.
• Proactive, organized, and self-motivated.
• Good ICT and records management skills.

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