About this role
Job Purpose
- To maintain guest rooms and assigned areas in a clean, orderly and welcoming condition by providing efficient housekeeping services that meet the Company's quality standards and enhance the guest experience.
Key Duties and Responsibilities
- Clean and prepare guest rooms in accordance with established housekeeping standards.
- Make beds, replace linen and replenish guest amenities.
- Clean bathrooms, furniture, floors, windows and fixtures.
- Inspect rooms to ensure cleanliness and report maintenance issues promptly.
- Restock housekeeping carts and supplies.
- Respond promptly to guest requests and special room requirements.
- Maintain cleanliness of corridors, service areas and assigned public spaces.
- Report lost and found items in accordance with Company procedures.
- Ensure proper handling and storage of cleaning chemicals and equipment.
- Adhere to health, safety and hygiene standards.
- Perform any other duties as may be assigned by the Housekeeping Supervisor.
Key Performance Indicators (KPIs)
- Guest room cleanliness scores.
- Number of rooms cleaned per shift.
- Guest satisfaction ratings.
- Number of housekeeping-related guest complaints.
- Compliance with housekeeping standards.
- Timeliness of room preparation.
- Proper use of housekeeping supplies.
- Accuracy in reporting maintenance issues.
Education, Skills and Experience
Must have:
- Certificate in Housekeeping, Hospitality Management or a related field from a recognized institution.
- Minimum of two (2) years' relevant experience in housekeeping, preferably in the hospitality industry.
- Knowledge of cleaning techniques, housekeeping equipment and hygiene standards.