Sales and Adminstration Assistant

Are you a proactive, customer-focused professional with a passion for sales and administration? We are looking for dynamic individuals to join our client’s team as Sales & Admin Assistants based in Mombasa.

Key Responsibilities

• Attend to walk-in customers and provide excellent customer service.
• Conduct field visits to prospective and existing customers.
• Identify and pursue new business opportunities.
• Follow up on customer inquiries and convert leads into sales.
• Conduct post-sale customer satisfaction follow-ups.
• Market products through cold calling, prospecting, negotiation, and closing sales.
• Manage branch stock and coordinate replenishment.
• Handle cashiering duties, invoicing, and daily reconciliations.
• Coordinate repair and maintenance processes for customer equipment.
• Ensure efficient day-to-day branch operations.
• Prepare administrative documentation and correspondence.

Key Performance Indicators

• Achievement of assigned sales targets
• Customer inquiry conversion rate
• Customer satisfaction levels
• Accuracy in stock management
• Timely and accurate cashiering reconciliations
• Efficient branch operations
• Product knowledge and promotion effectiveness

Qualifications & Requirements

• Diploma or Degree in Business Administration, Sales & Marketing, Customer Service, or a related field.
• 2–4 years’ experience in sales, administration, customer service, or branch operations.
• Experience in ICT equipment or technical products will be an added advantage.