Sales and Customer Engagement Officer

About the Role

• Valentori Group is seeking a proactive, highly organized and results-driven Interior Design Sales and Customer Engagement Officer to join our growing team. In this role, you will be the primary link between potential clients and our design/execution teams—managing the entire customer journey from initial inquiry, lead qualification and commercial coordination through to project handover.
• If you thrive in dynamic environments, possess strong online sales acumen and excel at converting prospects into clients, we want to hear from you!

Key Responsibilities

Customer Inquiry Management & First Response

• Respond promptly and professionally to inquiries across all channels (phone, WhatsApp, email, social media and walk-ins).
• Capture comprehensive client details including project scope, budget, and timelines.
• Qualify leads and direct prospective clients toward the appropriate next steps (consultation, site visit, booking, etc.).

Lead Qualification, Nurturing & Conversion

• Qualify prospects based on budget, urgency, scope and readiness.
• Maintain consistent, structured follow-ups on all leads and outstanding quotations.
• Address client objections, build trust and actively drive movement from initial inquiry to closed business.

Client Journey Management (Inquiry to Handover)

• Seamlessly manage client flow across all stages: inquiry, consultation, quotation, payment, execution and handover.
• Schedule and coordinate site visits, alignment meetings and design consultations.
• Keep clients informed of project progress and coordinate internally to ensure smooth execution.

Commercial Coordination, Quotations & Bookings

• Track client decision timelines, present quotations and follow up on approvals.
• Manage follow-ups for consultation fees, deposits, milestone payments and final balances.
• Verify payment confirmations through internal channels, update systems and escalate any payment delays to management.

Sales Administration, CRM & Pipeline Control

• Maintain accurate, up-to-date records of all leads, interactions and pipeline stages in company trackers/CRM.
• Track conversion metrics and generate structured daily, weekly and monthly sales reports.

Customer Experience, Retention & Group Support

• Deliver exceptional client service, manage concerns professionally and support post-service follow-ups to drive referrals and repeat business.
• Handle inquiries and customer coordination across assigned Valentori Group business units while maintaining brand alignment.
• Identify gaps in conversion workflows and recommend process improvements to enhance customer experience.

Qualifications & Key Requirements

• Experience: 2–3 years of proven experience in online sales, lead conversion and customer relationship management.
• Industry Background: Prior experience or background in the construction, interior fit-out is an added advantage.
• Adaptability: High degree of flexibility, adaptability, and resilience in a fast-paced environment.
• Technical Skills: Proficiency in digital communication tools (WhatsApp Business, Social Media platforms), CRM/sales tracking tools and basic spreadsheet management (MS Excel / Google Sheets).
• Communication: Exceptional verbal, written, and cross-cultural communication skills with strong attention to detail.