Speed Super User

Job Purpose

• To serve as the primary SPEED system expert within the coffee warehouse, ensuring accurate system usage, data integrity, user compliance, operational continuity, and timely resolution of system-related issues. The role provides first-line support to SPEED users and acts as the link between warehouse operations, management, and IT/system support

Key Responsibilities

• Act as the primary SPEED system expert and point of contact for warehouse operations.
• Ensure all warehouse transactions are accurately and timely processed in SPEED.
• Monitor system transactions and identify errors, discrepancies, duplicate entries, and data inconsistencies.
• Support users in resolving SPEED-related operational and transactional issues.
• Train and coach new and existing SPEED users on system procedures and best practices.
• Monitor user compliance with approved SPEED processes and controls.
• Conduct regular reconciliation of SPEED records against physical stock and warehouse documentation.
• Investigate system and inventory variances and escalate unresolved issues appropriately.
• Coordinate with IT/SPEED support teams on system faults, access issues, bugs, and required system changes.
• Maintain proper control over user access and ensure system permissions align with assigned responsibilities.
• Support system testing, upgrades, process changes, and implementation of new SPEED functionalities.
• Generate and review SPEED reports to support warehouse operations, inventory control, and management decision-making.
• Ensure proper audit trails and documentation for all system transactions and adjustments.
• Support stock-taking exercises, audits, investigations, and reconciliation processes.
• Identify opportunities to improve warehouse processes through effective use of SPEED.
• Escalate critical system or operational issues that may affect warehouse productivity, stock integrity, or customer service.
• Maintain confidentiality and integrity of system and customer information.
• Perform any other duties related to SPEED administration and warehouse operations as assigned.

Key Competencies

• SPEED system proficiency
• Warehouse and inventory management
• Data accuracy and attention to detail
• Troubleshooting and problem-solving
• User training and support
• Reconciliation and analytical skills
• Process improvement
• Communication and coordination
• Accountability and integrity
• Ability to work under pressure

Qualifications And Experience

• Diploma or degree in Supply Chain Management, Logistics, Information Technology, Warehouse Management, or a related field.
• At least 2–3 years' experience in warehouse, logistics, commodity handling, or a similar environment.
• Demonstrated experience using SPEED or a comparable warehouse management system.
• Strong understanding of warehouse processes, inventory control, stock reconciliation, and documentation.
• Good Microsoft Excel and data-analysis skills.
• Experience training or supporting other system users.

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