Responsibilities IT Operation and Management: Adhere to Country IT Operations policies, processes, and guidelines Resolve up to Tier 2 Technical (endpoints, networks) incidents and service requests within SLAs Comply with endpoints (laptops and tablets) and network processes Smooth execution of IT support exercises (endpoint maintenance, inventory data cleanup, performance testing, etc.) Monitor CCTV & GPS systems Project Management: Deliver high-quality IT projects on time Independently define project scope, milestone(s), and timelines Follow the Tech standard PMP Clearly define roles for project participants: Technical leads from within IT Ops Domain experts and business owners from customer departments. Vendors/procurement Career Growth and Development We have a strong culture of constant learning and we deeply invest in our people. You’ll have weekly check-ins with your manager, access to mentorship and training, and regular feedback on your performance. We’ll hold career reviews every one-three months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and gain rewarding technical experience. Qualifications Across all roles, these are the general qualifications we look for. For this role specifically, you will have: Technical Skills: Understanding of Mobile Device Management (MDM) Tools Windows and Android OS Microsoft Deployment Toolkit (MDT) Foundational networking skills CompTIA A+ Familiarity