About this role
Job Purpose
- To provide professional and efficient food and beverage service by taking customer orders, serving meals and beverages, and ensuring an exceptional dining experience for guests.
Key Duties and Responsibilities
- Welcome guests and present menus.
- Take food and beverage orders accurately.
- Serve meals and beverages promptly and professionally.
- Set up and clear tables before and after service.
- Ensure cleanliness and presentation of dining areas.
- Respond promptly to guest requests and enquiries.
- Promote menu items and recommend food and beverage pairings.
- Prepare and present bills to guests.
- Process payments using the Point of Sale (POS) system.
- Observe food safety and hygiene standards.
- Coordinate with the Kitchen to ensure timely service.
- Perform any other duties as may be assigned by the Restaurant Supervisor.
Key Performance Indicators (KPIs)
- Guest satisfaction ratings.
- Order accuracy.
- Service turnaround time.
- Upselling performance.
- Compliance with food safety standards.
- Customer feedback ratings.
- Attendance and punctuality.
- Table service efficiency.
Education, Skills and Experience
Must have:
- Certificate or Diploma in Food and Beverage Service, Hospitality Management or a related field from a recognized institution.
- Must possess a valid Food Handler's (Health) Certificate issued by the relevant County Government.
- Minimum of two (2) years' relevant experience in food and beverage service, preferably in the hospitality industry.
- Ability to operate Point of Sale (POS) systems.