Job Responsibilities Manage guest reservations for Navy Gateway Inns & Suites (NGIS), ensuring accuracy, professionalism, and compliance with Navy lodging standards. Process check-ins, check-outs, cancellations, modifications, and special requests using approved lodging management systems. Provide exceptional customer service by assisting guests with room availability, policies, amenities, and general inquiries. Maintain accurate reservation records, occupancy reports, and daily logs in accordance with NGIS procedures. Coordinate with housekeeping, maintenance, and management teams to ensure room readiness and timely resolution of guest needs. Verify eligibility requirements for military, government, and authorized civilian guests. Handle payments, receipts, and financial transactions in accordance with established guidelines. Communicate effectively with supervisors and Navy leadership regarding guest issues, facility concerns, and operational updates. Support front desk operations, including phone coverage, guest assistance, and administrative tasks. Ensure compliance with safety, environmental, and quality standards across all NGIS operations. Minimum Requirements 1-3 years of experience in reservations, customer service, hospitality, or lodging operations. High school diploma or equivalent preferred. Must possess a valid passport and be able to travel internationally. Passport must be valid for at least one year beyond hire date. Ability to meet and maintain contract medical requirements for the duration of assignment. Ability to obtain and maintain facility credentials/authorization. go to method of application »