Key summary points: You will lead and coordinate project teams, clients, and vendors to ensure smooth execution of projects. Your main responsibility is to create and manage project plans, timelines, resources, and budgets. You act as the main point of contact for stakeholders, providing regular updates and managing expectations. You will handle risk management, issue resolution, and performance tracking throughout project lifecycles. The role requires ensuring all contractual deliverables are met and maintaining strong client relationships. You will also monitor progress, report to management, and continuously improve project delivery processes. What they are looking for: 2–3 years project management experience (preferably in tech or contact centre environments) Strong communication, organization, and stakeholder management skills Basic understanding of CRM systems and technical concepts Experience managing budgets, timelines, and full project lifecycles Familiarity with project management tools and best practices (PMP is a plus)